Terms and Conditions

Terms and conditions – Grof Cycling and guided tours

Please note that the following terms and conditions apply for guided biking tours, bike rentals, and other services arranged by the Grof Cycling agency (Kovego d.o.o.):

1. CONTRACTUAL PARTNERS

The contractual partners are Grof Cycling / Kovego d.o.o. (hereinafter referred to as “organizer”) and customer/subscriber (hereinafter referred to as “participant”). If the order for the participant was placed by a third party, then on the basis of a joint and several guarantees, the third party together with the participant guarantees Grof Cycling for all obligations under the contract.

2. TOUR PARTICIPATION REQUIREMENTS

Grof Cycling guided tours are suitable for all types of cyclists. The participants must have the basic physical and psychological cycling shape that is necessary to realize the tour. Before applying, the participants must check the difficulty level of the tour and discuss with Grof Cycling about choosing the right tour. Please see Section 9 “The participant’s responsibility” for more details.

3. PRICE

The prices are set with the cycling tour program and are valid from the day of the program posting.

The tour prices are defined in our price list that is published on grof-cycling.eu. The tour prices include the services as specified in the tour description on our website. Additional services which are not included in the basic price, are charged extra and are described under »additional payment«.

When applying for the tour, the participant is also obliged to pay all mandatory surcharges, which are listed under "Mandatory surcharges" for each individual tour. These additional payments, insofar as they are not already included in the basic price of the tour, are added together with the basic price of the cycling tour and any optional additional payments in the contract, and thus represent the participant's final obligation based on the cycling tour contract.

Grof Cycling can determine in the program that the participant pays for certain services on the spot. In this case, Grof Cycling does not act as an organizer, not as an intermediary, but merely as an informant. In this case, the participant makes all claims exclusively to the service provider on the spot.

Any discounts and benefits are always mutually exclusive and do not add up. If the participant qualifies for several discounts at the same time, only the highest discount will be charged.

At the participant's request for a personalized cycling tour, Grof Cycling makes an offer in which the price depends on the services involved and can vary from offer to offer.

Grof Cycling reserves the right to raise the price in case of new/ changes in tax regulations, exchange rate changes, price level changes, misprints, costs due to force majeure, or other unforeseen reasons. The price can also change with notice to participants if the number of participants is lower than required. Increases in price are to be notified as soon as possible and at the latest 10 days prior to the tour departure date. If the increase in price exceeds 10 % of the tour price, the participant is free to cancel the reservation at no surcharge.

4. RESERVATION

Under the conditions and price list of the Tourism and Hospitality Chamber of Slovenia, Grof Cycling can charge standard reservation costs and costs for creating a personalized offer of 12€ per reservation for their services. In case of a more complicated offer for individual personalized tours, Grof Cycling can charge 21€ as security for creating the offer. In case, the participant does not accept the offer, the security is not returned.

5. BOOKING AGREEMENT

At the registration, the participant and Grof Cycling sign a »booking agreement«. The booking covers the services agreed between Grof Cycling and the participant and includes: any cycling tour participant information issued, an invoice with payment information, a description of the cycling tour, all information, difficulty level, mandatory equipment, and other facts about the cycling tour.

With the booking confirmation, all participants acknowledge having read and accepted our terms and conditions for tour participation. The booking is binding for all parties once the booking has been carried through.

6. PAYMENT

The payment for the tour is in euros (EUR, €). The day of the payment is the day when the participant pays the organizer (Grof Cycling – Kovego d.o.o.) or to an authorized agency or when Kovego d.o.o. receives the payment on the transaction account.

At the registration for the Grof Cycling tour, a payment of 30% of the total value is required as a guarantee. The remaining amount must be paid no later than the date of departure of the cycling tour or as indicated in the booking agreement.

Invoice payment options:

  • With credit card (Visa, Mastercard), through the website grof-cycling.eu, e-mail, telephone, or at the reception of Hotel Grof;
  • With cash at the reception of Hotel Grof;
  • Payment with bank transfer: transaction account of Kovego d.o.o., Čeplje 12, 3305 Vransko, Slovenija. Bank: Sberbank d.d., Prešernova ulica 27, 3000 Celje, TRR: SI56 3000 0000 8022 421
  • At the authorized agency for selling cycling tours Grof Cycling.


The final invoice is issued at the end of the cycling tour by Kovego d.o.o. / Hotel Grof.

7. CANCELLATION AND CHANGES TO THE BOOKING

The participant is entitled to a written cancellation of the cycling tour at the check-in point where he has applied. In the event of cancellation by the participant, Grof Cycling is entitled to reimbursement due to the cancellation of the tour. The amount of the costs depends on the time in which the participant submitted the cancellation:

  • More than 10 days before the tour: the cost of administrative fee of 12€ per participant
  • 10 to 3 days before the tour: 50% of the price
  • Less than 3 days before the tour: 100% of the price


When changes to a booking are made more than 10 days before the tour departure date an administration fee of 12€ applies. Changes to a booking that is to be carried out when it is 10 days or less before the tour departure date, are regarded as a cancellation of the tour – depending on the change.

If the participant for any reason has quit and left the group during the course of the guided tour, Grof Cycling is not responsible for any extra costs that this may lead to for the participant. The participant cannot claim any refund of the tour price and will be advised to consult her/his travel or accident insurance arrangements.

8. TOUR CANCELLATION OR CHANGES TO THE TOUR ITINERARY

Grof Cycling may cancel a tour in case of force majeure, weather conditions, lack of cycling guides, not sufficient number of participants, or other unforeseen reasons beyond the organizer’s control. If possible, Grof Cycling will do its best to notify the participants as soon as possible, yet certainly before the tour departure date.

In the case of tour cancellation due to the reasons described above, the entire amount paid will be refunded. Grof Cycling is not responsible for any other costs that the participant may have related to tour participation.

Grof Cycling strives to carry through the guided tour as described in the tour description itinerary. Some changes might happen due to weather conditions or other unforeseen circumstances that make it difficult to carry through the tour as first planned. In such cases, and whenever possible, the participants will be notified of any significant changes before tour departure. If the participant wishes to cancel the booking due to such changes, the full paid amount will be refunded. In cases where changes have to be made during the guided tour, the tour leader should notify the participants as soon as possible.

9. THE PARTICIPANTS’ RESPONSIBILITIES

The participant is obliged to familiarize himself with the difficulty and route of the chosen tour in advance, and to assess whether he has the appropriate cycling knowledge for the chosen tour. The participant is obliged to read the tour description itinerary carefully and assess whether they are physically and mentally prepared to carry through tour participation without being a liability to themselves or others.

Should a participant be aware that her/his health condition is poor, she/he is obliged to consult a physician.

On the tour, the participant is obliged to ride in accordance with the standards of safe and healthy cycling. The participant rides at their own risk. The cycling guides provided by Grof Cycling are only a service/technical support for the group of participants and take care of guiding along previously known cycling routes. Care for healthy and safe cycling rests with the tour participant and Grof Cycling bears no responsibility in this regard.

The participant must use all necessary equipment on the chosen cycling tour (appropriate and technically flawless bicycle, helmet, cycling clothes, and appropriate footwear). The use of a bicycle helmet while riding a bicycle is mandatory. The participants are obliged to follow all instructions and decisions of the cycling guide. The participants must ride on designated cycling routes/paths. Riding outside the designated routes is strictly prohibited.

Should the participant be inadequately prepared for the tour, has unsuitable equipment, or otherwise causes problems or damage to himself, the equipment, or other participants, the guide has the right to prohibit such participant from participating or continuing the tour. Grof Cycling is not responsible for any extra cost that this may lead to for the participant. In cases of grave violation of the above provisions, the participant can be made liable for any loss or extraordinary expenses affecting Grof Cycling. Grof Cycling is NOT responsible for any damage caused by the participant to himself, equipment, or any other person.

10. COMPLAINTS

All possible complaints must be forwarded to the tour guide by the participant. They must be forwarded during the course of the tour so that the guide can resolve any complaints during the tour itself. Any written complaints must be submitted to Grof Cycling as soon as possible after the tour, but no later than 8 days after the tour. Grof Cycling binds to respond to the complaint immediately if the complaint is raised during the tour, otherwise within 8 days of receiving the written complaint.

11. INSURANCE

Participants are advised to arrange personal accident insurance for their own account and for their own benefit. Accident insurance is NOT included in the price of each individual tour. Also, the risk of cancellation of participation in the tour due to circumstances on the part of the participant is not included in the price of each individual tour. 

12. PHOTOGRAPHY

As a participant on a guided tour, you may be photographed, either by the tour guide or by other participants. These photographs may be used later in Grof Cycling printed, or online publications. Please inform the tour guide in advance if you prefer not to be photographed.

13. MISCELLANEOUS

Grof Cycling reserves the right to make alterations to any information published about our guided tours. Tour information is subject to changes related to transportation, time schedules, accommodation opening hours, price amendments, and printing errors that may have an effect on tour participants.

 

Terms and conditions – Bike and equipment rental

 

GROF CYCLING, its representatives, employees, and staff are not responsible for any bodily injury, property damage, loss, or delay caused by any third-party providing services for the company Kovego d.o.o. Furthermore, Grof Cycling and its employees are not liable for any injuries, death, damage, or loss, as the use of bicycles and equipment is beyond the company's actual control. Renters ride at their own risk, continuously inspect and monitor the condition of the bicycles and equipment, and agree that Grof Cycling (Kovego d.o.o.) is not responsible for injuries or death due to possible accidents and mishaps.

The following conditions apply to bike and equipment rental provided by Grof Cycling:

1. RENTAL AGREEMENT

Upon signing the rental agreement, Grof Cycling, as the lessor, commits to delivering the bicycle and other equipment to the renter in impeccable condition, along with appropriate safety gear (helmet, lock).

By taking possession of the rented equipment and signing the agreement, the renter declares their agreement with the general rental terms and confirms that they have inspected and verified the suitability and condition of the equipment before use.

2. BICYCLE RESERVATION

Bicycle reservations must be made in writing via email. The reservation must include the type of desired bicycle, the exact rental date, the required bicycle size, the height of the cyclist renting the bicycle, and any additional equipment needed (helmet, lock, navigation device).

Grof Cycling confirms the reservation in writing after verifying and confirming the availability of the desired bicycle. Once the reservation is reconfirmed in writing by the client, it is considered a fixed booking.

3. PICKUP, RETURN, AND DELIVERY

Bicycle pickup and return are possible at the company's address: Kovego d.o.o., Čeplje 12, 3305 Vransko.

In the case of delivery to another address, Kovego d.o.o. (Grof Cycling) charges a delivery and pickup fee according to the current price list. For delivery and pickup at another location, the renter must inform the lessor in writing via email of the location's address and the contact person's details (name, surname, and phone number). Renters are responsible for being at the delivery and pickup location and for receiving/returning the bicycles at the agreed time. If a third party collects the bicycles, they must ensure the bicycles are safely stored until the renter arrives.
Upon pickup and return, the client and the lessor jointly inspect the condition of the bicycle and equipment.

4. RENTER’S OBLIGATIONS

The renter must present a valid ID and provide accurate and valid personal information (name, surname, address, phone number, address, date of birth or personal ID number, age, weight, and height – for selecting the correct bicycle size). They must also present a valid credit card for the damage
deposit.

The renter understands and agrees that subleasing the rented equipment is prohibited.

5. MAINTENANCE AND RESPONSIBILITY

The renter must use the rented equipment diligently and according to its intended purpose throughout the rental period. In the event of technical or other defects or signs of inadequacy of the equipment, the renter must immediately inform the lessor, who is obliged to repair the defect or replace the rented equipment.

The renter agrees to return the bicycle and equipment in the same condition as when received, considering normal wear and tear, and to repair or replace any lost, stolen, damaged, or broken components of the bicycle and other equipment, compensating Kovego d.o.o. (Grof Cycling) for any resulting damages. Grof Cycling is not responsible for malfunctions or damages to the bicycle that occur during the rental period for any reason.

6. THEFT AND DAMAGE

The rental equipment is not insured against damage and theft. In the event of theft, the renter must report the theft immediately to the police and give the lessor the original copy of the police report or the complaint record. In the event of theft, the renter will be charged an amount equal to the value of the stolen equipment.

If the rental period has not expired yet, the lessor will replace the equipment with a similar one, if available, and only after the renter has paid the he required compensation. In the event that stolen equipment is found, the renter will be reimbursed the full amount of compensation, reduced for any
damage caused to the stolen equipment.

In the event of damage to the rented equipment, the renter will be charged the amount of damage estimated by the lessor.

Replacement value of the item in case of loss, damage, or theft:

  • Fully suspended electric bicycle CUBE: €4.549
  • Hardtail electric bicycle CUBE: €3.099
  • Gravel bike Cannondale: from €1.549 to €2.449
  • Road bike Cannondale: from €4.599 to 4.699
  • Mountain bike GT: €1.149
  • Children’s electric bike: €2.349
  • Children’s mountain bike: from €459 to €519€
  • Garmin navigation device Edge: from €130 to €490
  • Helmet: €50
  • Lock: €25
  • Bike lock key: €15
  • Electric bike battery: from €400 to €1.000
  • Battery charger: €150
  • Multi-tool: €50
  • Tool bag: €55
  • Bike pump: €40
  • Inner tube: €10
  • Tire: €40
  • Rim: from €100 to €300
  • Bicycle frame: from €500 to €2,000
  • Chain: €50
  • Derailleur: from €50 to €200
  • Derrailleur holder: 45€|
  • Bottle cage: €20
  • Peddal: from €50 to €150
  • Seat: €80
  • Grips: €35


The prices include VAT. If the customer damages a part not mentioned in this list, the renter will be charged for that part and its replacement at the current market value.

7. RATES AND PAYMENT

The renter must pay the total rental amount for the bicycle and additional equipment, as well as all additional services listed in the contract, upon pickup. If the rental period is extended, the extra charge will be calculated upon the return of the equipment. Rental prices are charged as a full-day or half-day rental. A full-day rental is considered any rental longer than 3 hours, and a half-day rental is any rental shorter than 3 hours.

The renter must return the rented equipment in appropriate condition as agreed with the lessor within the agreed period. If the renter wishes to extend the rental period, they must inform the lessor before the return deadline and pay the remaining rental fee upon returning the equipment.
If the equipment is not returned within the agreed period, the lessor may use all available options to recover the equipment, even if it is against the renter's wishes. In this case, an additional fee will be charged for the period exceeding the agreed terms. If the renter does not return the rented equipment, the lessor is obliged to report the withholding of the equipment to the law enforcement authorities (police and public prosecutor’s office).

If the renter returns the rented equipment early due to illness or injury and submits a medical certificate, the rent for the unused period will be refunded. Bad weather or other reasons do not exempt from the rental rate payment.

Rental payment is made to the account of Kovego d.o.o., or at the reception of Hotel Grof, where the renter also picks up the rented equipment. Payment can be made in cash or by credit card (Visa, Mastercard). Payment can also be made in advance to the account of Kovego d.o.o., Čeplje 12, 3305 Vransko, Slovenia, IBAN: SI56 0279 7026 5043 682;

8. DAMAGE DEPOSIT

A valid credit card in the renter's name must be provided as a guarantee for the responsible use of the bicycle and rented equipment, either upon picking up the bicycle or, in the case of delivery to another location, at least one day in advance. The agreed deposit amount will be reserved on the card for the rental period and released when the bicycle and all equipment are returned to the lessor undamaged. Any deposit made by the customer will be used for any necessary repairs during the rental period.

9. BOOKING CANCELLATION

Please notify the lessor as soon as possible if you wish to cancel your booking. The following rules apply in the case of cancellation:

  • More than 5 days before the rental date: Cancellation is free of charge.
  • 4 – 2 days before the rental date: 50% of the price is refunded.
  • 1 day before the rental date: 80% of the price is refunded.
  • In case of no show: The full rental price applies. No refund will be provided. The lessor reserves the right to rent the reserved equipment to another renter if it is not picked up at the agreed time.

 

10. MISCELLANEOUS

Anything not specified in these general terms and conditions is governed by Slovenian law. Any dispute arising from this relationship is under the jurisdiction of the court in Celje.